Legal document

Privacy policy of IP MURAT

This policy explains how IP MURAT processes the personal data of customers who buy PlaceAI (placeai.net, also placeai.ru) packages in US dollars in the «$ Зарубежные карты» (foreign cards) tab of the top-up window or by an IP MURAT invoice. It is made in accordance with the Law of the Republic of Kazakhstan on Personal Data and Their Protection. Version of 13 October 2026.

1.Data controller

The PlaceAI service is owned by individual entrepreneur D.I. Sapozhnikov (Russian Federation), INN 470710580513, OGRNIP 325470400163361, who also operates the accounts on placeai.net. IP MURAT sells access to the service under license agreement No. PL-KZ-01 of 13 October 2026 with the owner. IP MURAT is the controller only of the data listed in section 2. Your account, requests to AI models, generated and uploaded files, technical data and visit counters are processed by the owner of the service under his own privacy policy (in Russian).

2.What data IP MURAT processes

• Account email on placeai.net. Your payment link and support replies are sent to it.
• Order and payment data: order number, package or custom amount, number of credits, amount, currency, date, payment and refund status.
• Company details for an invoice, if you pay by invoice.
• Support correspondence: emails and requests, and your phone number if you call.
• How many credits of the purchased package were used: only when needed to review a refund request, for example to check that no credits from the package were spent.

Card details are entered only on the payment provider's page; IP MURAT never receives or stores them.

Your placeai.net account, requests to AI models, generated and uploaded files, technical data (IP address, browser and device details, cookies) and visit counters are processed by the owner of the service, IP D.I. Sapozhnikov. How they are processed, including retention periods, is described in his policy: https://placeai.ru/privacy.html (in Russian).

3.Purposes

• selling the package and accepting payment: creating the request, sending the payment link or invoice, confirming the payment;
• adding credits: passing the paid order details to the owner of the service so that the credits reach your account balance;
• refunds and claims: reviewing requests and returning money;
• support: answering emails, calls and requests;
• legal compliance, including tax and accounting.

How payment works

In the top-up window on placeai.net, open the «$ Зарубежные карты» (foreign cards) tab, choose a package or a custom amount and press «Купить» (Buy). A request is created with your account email, the package, the number of credits and the amount in US dollars, and administrators are notified of it. The payment link is sent to your account email within 1 business day; if direct payment is available on the payment provider's page, the payment page opens right away. You pay on the payment provider's secure page. Once the payment is confirmed, the credits are added to your balance. Companies can pay by an IP MURAT invoice.

4.Who receives the data

• The payment provider: order details needed to process the payment and refunds.
• The owner of the service (IP D.I. Sapozhnikov, Russian Federation): your account email and order and payment details, to add the credits. Requests and orders are stored on the service's server operated by the owner. The server is located in Germany (Hetzner Online GmbH); connections to placeai.ru pass through an intermediate server in Russia, connections to placeai.net go directly to the server in Germany. This is therefore a cross-border transfer.
• Email services used to send emails (payment link, invoice, support replies): the email address and the message text. They may be located outside the Republic of Kazakhstan.
• The Telegram messenger, used internally: a notification to administrators about a new or changed request with the account email, package, number of credits, amount and order number. The service is located outside the Republic of Kazakhstan.
• Government authorities: in the cases and manner required by law.

Personal data is never sold.

5.Consent

By placing a purchase request in the «$ Зарубежные карты» tab (the «Купить» (Buy) and «Попробовать» (Try) buttons) or by paying an IP MURAT invoice, you consent to the processing of the personal data listed in section 2 for the purposes in section 3, including the cross-border transfer described in section 4. Consent is given when the request is created, before payment. You can withdraw consent by emailing rus.murat.32z@gmail.com. After withdrawal you may no longer be able to buy packages from IP MURAT, and data that must be kept by law is kept until the required period ends.

6.Retention

• Order and payment data and invoice details are kept for the periods required by the law of the Republic of Kazakhstan for accounting and tax documents.
• Support correspondence is kept while it is needed to answer a request or review a claim, unless the law requires longer storage.
• Credit usage data obtained to review a refund is kept together with the refund request.
• Retention of accounts, requests and files is set by the owner of the service in his policy.

7.Your rights

You have the right to:

• know whether your data is processed and receive information about it;
• request correction, completion, blocking or deletion of your data;
• withdraw consent, except where processing is required by law;
• appeal against the controller to the authorized personal data protection body or to a court.

Email rus.murat.32z@gmail.com from your account email. We reply within 3 business days (Monday to Friday, except public holidays of the Republic of Kazakhstan). Send requests about account data, AI requests and files to the owner of the service using the contacts in his policy; if you write to us, we will forward your request to him.

8.Security

• placeai.net works only over a secure HTTPS connection.
• Card details are entered on the payment provider's page and are not stored by IP MURAT or by the owner of the service.
• Sign-in uses a one-time code sent by email or Yandex ID and VK ID; no passwords are stored.
• Access to order and account data is limited to those who need it to run the service and provide support.

9.Version

Version of 13 October 2026. The current version is always published on this page. Payment terms, prices and refund policy: placeai.net/kz.html.